|About Us This web site is owned and operated by Apex Microscopes Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Apex Microscopes Ltd
Unit 6 Cavalier Court, Bumpers Farm Industrial Estate, Chippenham, Wiltshire SN14 6LH UK
Phone: 01249 650444
Fax: 01249 445156
Company number: 2060047
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Our shop has SSL security from the moment we are asked for any personal details. Note the https address and the golden padlock. We take security as our number one priority, and are proud to report that in 22 years of trading we have yet to have that security breached.|
We accept card payments. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake for you.
|Shipping And Handling Shipping charges are based on the weight of the items ordered, and will be added automatically at the time of purchase. However no automatic process is guaranteed to make sensible decisions and if you feel that the amount automatically added for shipping is innapproriate, please email us and we will look into it for you.|
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days. International orders are generally received in under 5 business days.|
You must inform us as soon as possible if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem for you. Please quote your invoice number in all correspondence.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security Credit card payments are made in real time, and no card numbers are downloaded at anytime and are not held by the company in any form. We have full SSL certification and place securty above all other considerations.|
|Guarantee We guarantee your satisfaction. All of our microscopes come with a full 2 year no quibble guarantee.|
|Reaching Us If you need to reach us, please email us using the link on the shop pages, alternatively, you can call on +44 1249 450444 or fax us on +441249 445156 or write to us at Apex Microscopes Ltd, Unit 6 Cavalier Court, Bumpers Farm Industrial Estate, Chippenham SN14 6LH UK.|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
COVID 19 Update
We are currently trading online only but delivering as normal. We are operating with a much reduced number of staff which allows us to operate a rota system that removes any social contact and adheres to Government instructions.
Our customer demonstration suite remains closed for obvious safety reasons. However, we would be pleased to support special interest Zoom meetings by arrangment.
Keep safe at this difficult time.